Health Department now offering insurance navigator services

Certified navigator to help residents access affordable health coverage

The Hamilton County Health Department now has a certified Health Insurance Navigator available to help residents understand and apply for health coverage options.

The navigator is certified through the Indiana Department of Insurance after completing a financial navigator course and state exam. The Health Department is officially certified as a site where the navigator can work with residents to explore their insurance options.

Services include confidential, one-on-one assistance with Medicaid programs such as HIP, CareSource, Anthem, and other plans available under the Affordable Care Act. Support is also available for parents, children, WIC participants, and residents who are uninsured.

“We’re here to serve our community, no matter someone’s ability to pay, and every day we see patients who would benefit from insurance coverage but simply don’t know where to start,” Health Department Administrator Jason LeMaster said. “Our goal is to walk beside them through the process – because when more of our neighbors are covered, our whole community is healthier in the long run.”

Appointments take place in a private setting at the Health Department, and participants receive an aftercare packet with next steps and resources. Residents should bring necessary documentation such as birth certificates or proof of income to their appointment.

To schedule, email health.navigator@hamilton.county.in.gov.